Refund & Cancellation Policy

At Hostrake, operated by Sana Infotech, we strive to provide reliable web hosting services and complete customer satisfaction. We understand that circumstances may arise where cancellation or a refund is required. Please review our policy carefully.

1. Hosting Services – 15 Day Money Back Guarantee

We offer a 15-day money-back guarantee on all hosting services from the date of initial purchase. If you are not satisfied within the first 15 days, you may request a full refund. This refund excludes setup fees, domain registration charges, and any additional add-on services.

2. Domain Registration

Domain registration fees are non-refundable, as these payments are made directly to domain registrars. Once a domain is registered, it cannot be canceled or refunded. The domain will remain under your ownership.

3. Additional Services

Fees paid for additional services such as SSL certificates, dedicated IP addresses, software licenses, or third-party integrations are non-refundable.

4. Cancellation Policy

Sana Infotech believes in assisting its customers as far as possible and follows a fair cancellation policy:

• Cancellation requests will be considered only if made immediately after placing the order. However, cancellation may not be possible if the order has already been processed or activated.
• Cancellation is not applicable for services that have already been provisioned, activated, or communicated to third-party vendors.
• If any service is found defective or not delivered as promised, customers must report the issue within 15 days of purchase for review.

5. Refund Eligibility

To be eligible for a refund under the 15-day guarantee, you must submit a request through our customer support within 15 days of your initial purchase. Requests submitted after this period will not be eligible for refund consideration.

6. Termination of Services

If you cancel your hosting account after the initial 15-day period, you will not be eligible for a refund for the remaining unused portion of your hosting term.

7. Exceptions

Refunds will not be issued in cases involving violations of our Terms of Service, abusive behavior, illegal activities, or account suspension due to policy breaches.

8. Processing Time

Once a refund request is approved, refunds will be processed within 7–15 business days. The refund will be credited to the original payment method used at the time of purchase.

9. Warranty & Third-Party Products

For services or products that include manufacturer warranties, customers are required to contact the respective manufacturer directly for warranty-related claims.

10. Changes to This Policy

Sana Infotech reserves the right to update or modify this Refund & Cancellation Policy at any time without prior notice. Customers are advised to review this policy periodically before making a purchase.

Contact Us

For any questions, refund requests, or concerns regarding this policy, please contact us at:

Hostrake – Sana Infotech
Piplichowk Ward No. 45
Jhunjhunu, Rajasthan, 333001
Email: support@hostrake.codestrail.com
Phone: +917737866691